To Begin, What Is Trust?
What is the role of rely upon ordinary social workings? I would say that a fairly high level of trust is merely mandatory in any social group, from a family group to a place of work to a full society. Lacking trust, each agent is forced into a sort or kind of Hobbesian calculation about the behavior of those around him or her, watching for covert strategies in which the other is trying to take the benefit of oneself. The cost of self-protection is high in a zero-trust culture impossibly.
Gated neighborhoods don’t help. We would have to have solitary and gated lives. Even our brothers and sisters, spouses, and offspring would suspiciously have to be watched. We’d live like Howard Hughes at the ultimate end of his life. To begin, what’s the trust? It really is a disorder of reliance on the claims, assurances, and basic good behavior of others. The position of commitments as time passes is vital to trust. We have to consider whether we can trust a neighbor who has promised to come back a yard mower — will he keep his promise?
Can we trust the car park attendant never to take the iPod from the glove compartment? Can we trust the phone company to not add concealed fees to our expenses in a corporate and business decision that they won’t be observed by most consumers? It is sort of a commonplace in moral beliefs that you can’t trust a pure egoist or a take action utilitarian.
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The reason is easy: trust means reliance on the correct behavior of other brokers even when there can be a chance of gain in wrong behavior and the probability of recognition and sanctions is low. The egoist will reason based on the advantage he/she anticipates and will discount the reduced probability of sanction. But furthermore, the act utilitarian will accumulate all the utilities created by “correct action” and “incorrect action”, and you will be bound to choose the action with the greater utility. The fact of a preexisting guarantee or other responsibility will not change the calculation.
So the act utilitarian can’t be trusted to honor his claims and obligations, no real matter what. So are there two basic types of action that people can pick: consequentialist and “constrained by commitments” (deontological). The first approach is myopic and opportunistic; the other reflects integrity and the validity of long-term obligations.
But here we have a problem. Probably the most normal social transactions become almost impossible in a no-trust environment. But it is an interesting problem for research to consider whether different societies and groups elicit and sustain different levels of rely upon ordinary life, and the actual institutional factors are that affect this outcome. Is there a higher degree of rely upon Bloomington, Illinois than Chicago or Houston? Is trust a feature of the training environment through which people gain their social psychologies? Are institutional features that encourage or discourage dispositions towards trust there? And what are the compensating mechanisms by which social interactions proceed in a low-trust environment? Is that where “trust but verify” will come in?
Its about you, the whiteboard, and what you can do. The important thing is I want smart, passionate, crackshot designers. They’re out there and I want them here – partially because they’ll help to make my company better. But also because they’re very likely heading to be smarter than me – and dealing with them is going to make me better.